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Delivery
/ Turnaround
Please allow 3-5 day turnaround time
for basic graphic design and 20 days for basic web
design assignments once a complete order is placed.
Allow 3-5 day turnaround time for printing once a
final proof is approved. Web Development and custom
Graphic design turnaround time will vary depending
project details and will be charged in an hourly
bases. Quoted turnaround times start when clients
order is verified all agreements, forms and/or
contracts have been submitted, and provide/upload
all images, artwork, digital files, textual content,
and any other content or information needed to
create clients project. A client/Member Account will
be provided by Blue Vision Graphics with security
permissions, usernames, passwords, to all parties
involved in clients project to monitor process or
production; Custom Job turnaround times vary per
project and are not always guaranteed and are based
on client response time.
Refund & Cancellation Policy:
Graphic Design – A full refund, less
the non-refundable 50% design deposit is available
prior to release of work, to the client, of graphic
designs and/or digital files created by Blue Vision
Graphics, and prior to Blue Vision Graphics receiving
authorization of proof acceptance in any
communication format. After proof has been accepted,
no refund is available on graphic and design
services.
Printing Services – Printing fees are 100%
non-refundable if printing cycles have begun. If a
printing fee refund is requested prior to the
commencement of printing cycles, a full refund of
printing fees, less a $35 processing fee will be
issued.
Web Development Services – In the event that work is
postponed or canceled at the request of the Client
by registered letter, the Developer shall have the
right retain the original 35% deposit, if applicable
the second 35% deposit is included, or 50% deposit
for payment if Client has payment "option 2". In the
event this amount is not sufficient to cover the
Developer for time ($70 per hour) and expense
already invested in the project additional payment
will be due. All other terms of cancellations or
refunds will be processed based on clients contract.
All refund requests must be received in writing.
U.S. Postal mail and fax notifications are
acceptable. Phone requests will not constitute
acceptance of any refund request.
Non-refundable Services:
The following payments are not refundable.
* Payments made for Software Development.
* Payments made for Website Maintenance
How the money will be transferred:
Unless stated differently in clients contract, If
you have paid using your credit card - the money
will be transferred back to your credit card
account. It may take up to 10 business days before
the money will appear on your account. If you have
paid using a check or a money order your refund
will be sent to you by check. |
